WORKSHOPS

Customer Service in God’s House: For the General Church Congregation

This two hour interactive workshop focuses on the behaviors and attitudes worshipers display in their houses of worship. Being judgmental, condescending, mean spirited, a gossip, having poor leadership skills are just a few of the very things discussed that can make a new, long standing member or visitor want to “do business elsewhere”.

Identifies and addresses the attitudes and behaviors worshippers bring that may prevent a person in need of spiritual support from ever coming or wanting to return to a particular place of worship.
Compares level of service received in the business world to the service received within the church
Mystery Worshippers utilized to identify victories and challenges within a congregation before and after workshop completion
A train the trainer component entitled F.I.T. (Facilitator In Training) is available to potential facilitators of this workshop.

Customer Service in God’s House: Leadership Edition

Sessions vary from a two-hour presentation to a full day retreat. A comprehensive real-life reality check for new and existing leaders which explores a continuous leadership improvement plan that addresses the skills, gifting and willingness a leader must bring to the table in order to be an effective influence

Leadership Self-Assessment
I Built It But No One Came™
Uncovering the Terrorists Within
From Terrorist to Team Player
Equipping and Empowering Your Team
Effective Communication Skill

Customer Service in God’s House: For Ushers, Greeters and other Volunteers

Two hour session specifically designed for those who serve in the hospitality areas of the church

Recruitment
Self-Assessment
Gifts Assessment
Worshipper Assessment
Your function and your purpose
Team Building
Correctly Managing Challenging Situations

CUSTOMER SERVICE IN GOD'S HOUSE