Customer Service in God’s House: For the General Church Congregation
This two hour interactive workshop focuses on the behaviors and attitudes worshipers display in their houses of worship. Being judgmental, condescending, mean spirited, a gossip, having poor leadership skills are just a few of the very things discussed that can make a new, long standing member or visitor want to “do business elsewhere”.
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Identifies and addresses the attitudes and behaviors worshippers bring that may prevent a person in need of spiritual support from ever coming or wanting to return to a particular place of worship.
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Compares level of service received in the business world to the service received within the church
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Mystery Worshippers utilized to identify victories and challenges within a congregation before and after workshop completion
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A train the trainer component entitled F.I.T. (Facilitator In Training) is available to potential facilitators of this workshop.
Customer Service in God’s House: Leadership Edition
Sessions vary from a two-hour presentation to a full day retreat. A comprehensive real-life reality check for new and existing leaders which explores a continuous leadership improvement plan that addresses the skills, gifting and willingness a leader must bring to the table in order to be an effective influence
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Leadership Self-Assessment
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I Built It But No One Came™
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Uncovering the Terrorists Within
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From Terrorist to Team Player
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Equipping and Empowering Your Team
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Effective Communication Skill
Customer Service in God’s House: For Ushers, Greeters and other Volunteers
Two hour session specifically designed for those who serve in the hospitality areas of the church
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Recruitment
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Self-Assessment
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Gifts Assessment
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Worshipper Assessment
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Your function and your purpose
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Team Building
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Correctly Managing Challenging Situations
